Privacy Policy

Contact Information

When you submit our contact form or repair tips form, we collect:

• Your name and email address
• Subject line and message content
• Equipment model and repair information (for repair tips)
• Submission timestamp

Analytics Information

We use Google Analytics to understand how visitors interact with our site:

• Pages visited and time spent on site
• General geographic location (country/region)
• Device type and browser information
• Referral sources and search terms

We use the information we collect for the following purposes:

• Respond to Inquiries: To answer your questions and provide technical support
• Improve Content: To understand which repair guides are most helpful
• Site Analytics: To improve site performance and user experience
• Safety Updates: To notify you of critical safety information if requested

Note: We never sell, rent, or share your personal information with third parties for marketing purposes.

We implement appropriate security measures to protect your information:

• All form submissions are transmitted over encrypted connections (HTTPS)
• Contact information is stored securely and access is limited to authorized personnel
• We regularly review and update our security practices
• No sensitive medical or patient information is collected or stored

You have the right to:

• Access: Request copies of the information we have about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Decline to provide information (though this may limit our ability to help)

To exercise any of these rights, please contact us at: [email protected]

Our website uses cookies and similar technologies:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Google Analytics to understand site usage
• Preference Cookies: Remember your site preferences and settings

You can control cookies through your browser settings, though disabling certain cookies may impact site functionality.

We use the following third-party services:

• Google Analytics: For website analytics and performance monitoring
• CDN Services: For faster image and content delivery

These services have their own privacy policies and may collect information independently of our site.

We may update this privacy policy from time to time. When we make significant changes, we will:

• Update the "Last updated" date at the top of this page
• Notify users through a site banner for major changes
• Provide details about what changed and how it affects you